Privacy Policy

1. Introduction

We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our logistics and transport booking platform.

2. Information We Collect

We may collect the following types of information:

• Contact details: Name, email address, phone number, company name
• Address and location data: Pickup, delivery, and stop addresses; postcodes; coordinates for routing
• Order information: Shipment details, package descriptions, weights, vehicle preferences
• Payment and billing: Billing address, company registration details (e.g. VAT number)
• Technical data: IP address, browser type, device information, usage data

3. How We Use Your Information

We use your data to:

• Process and fulfil your transport bookings
• Calculate routes, distances, and pricing
• Communicate with you about orders, updates, and support
• Verify identity (e.g. phone verification)
• Improve our services and platform
• Comply with legal and regulatory obligations

4. Data Sharing

We may share your data with:

• Drivers and subcontractors involved in fulfilling your delivery
• Payment processors and financial institutions
• Mapping and routing service providers
• Regulatory or law enforcement bodies when required by law

We do not sell your personal data to third parties.

5. Data Retention

We retain your data for as long as necessary to provide our services, handle disputes, and comply with legal requirements. Order and transaction records are typically kept for a minimum period as required for accounting and legal purposes.

6. Your Rights

Under applicable data protection law (including UK GDPR), you have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request deletion of your data
• Object to or restrict certain processing
• Data portability where applicable

To exercise these rights, please contact us using the details on our website.

7. Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse.

8. Cookies and Tracking

We use necessary cookies for security, sessions, order workflow continuity, and consent storage. With your permission, we may also use analytics, performance, functional, and advertisement/marketing cookies through services such as CookieYes, Google Tag Manager, Google Analytics, and operational third-party providers.

Non-essential analytics and marketing scripts are configured to load only after the relevant consent is granted. You can review categories and reopen your preferences from our Cookie Policy.

9. Contact

For privacy-related enquiries or to exercise your rights, please contact us using the details provided on our website.